I'm thinking that I'm going to implement something I want to call "TV Tuesday." Basically, it's going to be my random reviews of the shows I usually end up watching back-to-back on Hulu. I'm a fandom junkie - what can I say?
But instead of doing it today (which, you can thank me later - the only show I watched tonight was last night's Pretty Little Liars and you do not want to hear my thoughts on that show!), I want to talk about something else. Professionalism in small business.
I'm part of a family-owned "bowtique" (I feel like I should be shot for using that term - it's too cheesy even for me),
Lil' Southern Expectations. Because we're a small, family business, we keep our prices extremely fair and we're more than willing to work with our customers to make sure that their experience with us is a good one. We're not perfect - we've had a few snags in the fabric, so to speak - but for the most part, we're doing good. But we know that we need to get our name out more. Especially in our local area, as most of our business has been done online.
So when my sister-in-law got the heads-up about a small business fair in our little community, we all agreed (and by we, I mean the three of us that are involved in our business) that this would be a great idea. Already, visions of how we could display our products and make our booth enticing were swimming around in my head. I was even considering mini rainbow cupcakes (and anyone who's made the layered 'rainbow' cupcakes knows how time-consuming that can be!) as giveaway gifts in containers wrapped with a mini-bow of some sort. We made arrangements to meet with one of the women who are running the event to pay our dues - we were late in hearing about the event and wanted to get our money in before the ever-nearing deadline.
This is where things went sour. The woman who agreed to meet to get the money never showed up at the meeting point. I should point out that my mother went out of her way to meet her, and waited over twenty minutes (at least - we were texting back and forth while she waited) for her to show, and finally, my mother had to leave. She has another job to do. She's a home health nurse and had patients waiting on her. Bows and tutus just aren't paying all the bills at this point. When we contacted this woman to find out where she was/what the hold-up was, she informed us that she'd been waiting at the location for forty-five minutes and no one ever showed. She also went as far as to say that she tried to call/text and no one ever responded. This, we know to be false, as phone records show that no incoming call/text was ever received from her. And when my mother called to arrange to meet her at her home later in the evening (on her way home - again out of the way from the direction she would have been going), the woman wouldn't respond. Yet had the nerve to, once again, claim that we were at fault in all of this. By posting on Facebook.
This could have been easily solved and showed a severe lack of professionalism on the part of the person running this event. Yes, we're small businesses. Yes, we're in a lake area that's often considered 'backwater' and 'redneck' by the world at large. But does that mean that you can lie and point blame at a vendor? No one ever WANTS to be wrong. Ever. It's just the way things work. We never want to be considered anything less than perfect. But this could have easily been laughed off. "Oh, we must have had a mix-up on the location." Or "I must have read the number wrong." When you're running an event - especially one in which the vendors are essentially paying for your venue - you have to be willing to accept a fraction of the blame.
We've had customers ask about prices on our items, only to misunderstand when we say that an item (such as a diaper cake or a candy bouquet) starts at a certain price. We accept that perhaps we didn't state it as clear as we should. We tell them that we're sorry for the misunderstanding. We try to work out an agreeable solution. We don't just say "well, we did nothing wrong so just pay us." It's just not professional.
Now, with all of that ranting done, I'd just like to point out that not once have I mentioned the name of the other person involved, nor am I trying to cause tension in the face of what I honestly hope will be a very successful event for those that attend, as we've decided that Lil' Southern Expectations will not be part of it. Because naming names wouldn't be professional. It'd just be spreading gossip and seen as trying to sabotage something that could be beneficial. And it doesn't mean that Lil' Southern Expectations might not ever be part of any small business events in our area. It just means we're not going to be part of this one. We'll forgive and forget - just not today. We are Southern girls, after all.